About the Entrada WP Theme Support

We aim to help everyone who has purchased our theme in timely manner - usually within 24 - 48 hours of receiving the request.

Here at support, you will get support as per Envato Support Policy

We do NOT provide theme customization services. We only look into theme bug or feature issues here.

Please ensure that you have searched the online documentation and the articles to see if your query is already answered before submitting a ticket.

We will only answer to ticket queries relating to a bug or issues with specific feature that is already available in the demo version of our theme.

We absolutely do not do any type of theme customization for individual users, so please do not ask for any type of customizations of the theme, feature or plugin.

We do not support any third party plugin other than the ones integrated with the theme. And when we do support third party plugin, the support covers bugs related to functionality of the plugin, and NOT the design and layout issues. Please seek help from third party plugin author for integration and/or use freelancing services for customization.

We do not help with coding. If you are a programmer working on your clients project, we can provide you with a file name responsible for specific features, but we can not help with editing code.

If you have a feature in mind that would benefit everyone - we will welcome that idea and if possible, we will include it in next theme update. But you need to use “Feature Request” for that and not ticket.

For theme and plugin customization, we recommend WP Kraken as they have already customized our theme for multiple users.

If you continue to violate any of the simple rules above, you are simply delaying response for everyone and making everyone wait longer. In such scenario, we will have no option but to limit/prohibit your access to our support desk.

Thank you for understanding.