We have a problem with booking.
After we have chosen the tour, we turn to its payment
But after payment we lost additional fields like date and resources . we have only tour name
Please help us . It is very important fields .
But after payment we lost additional fields like date and resources . we have only tour name
Hello,
I have tested this and it is working as expected, please see the image below first for confirmation page:
Also, this comes from the default WooCommerce Bookings plugin rather than the theme, so can you please ensure that you have the latest version of the WC Bookings theme / plugins?
Thank you
Just few days ago we updated theme . Plugin is up to date also. Moreover in another theme the same plugin works correctly. As i mentioned before we use “Woocommerce booking” plugin . Can you help us with this. We have deadlines and we can’t waste time searching for another solutions (another theme or plugin)
Thank you for respond
Are you saying you had a look at this screenshot: https://www.support.waituk.com/hc/user_images/kOKVhUKsckFj3zp4VervUw.jpeg
And this is what you need?
Yes . We need booking details such as Date and one additional field like in screenshot below
But after payment we have only name of tour without dates and additional fields
Can you go to our demo site product with wc bookings: https://themes.waituk.com/entrada-modern/product/wc-bookings-demo/
and try to book this product, select “stripe” during chekout and fill in dummy card details which will be shown there. And in the checkout confirmation page, check that it works or not?
From what I have understood so far, it works on our demo site and not on your site - please confirm that first, and if it works on demo site and not on yours, and provide your URL and wp-admin + FTP access and I will test and let you know the cause / solution.
Thank you
Ticket number is #3532
Thank you
check that it works or not?
check it and let me know
the same result. may be we can use whatsapp? or telegram?
No, we can’t use chat services, I can only respond here or in the private ticket.
I am really not sure what issue you are facing. Are you saying that when you try to place booking on our demo site link https://themes.waituk.com/entrada-modern/product/wc-bookings-demo/ , you don’t get the confirmation as shown here: https://www.support.waituk.com/hc/user_images/kOKVhUKsckFj3zp4VervUw.jpeg
Yes you are getting it, or NO you are not getting it as shown in the screenshot?
Awaiting response…
Yes (on your demo site)
I found the problem!
When i change language: settings - general from Russian to English
all is ok!
But when i returned language from English to Russia
additional fields lost
any updates? can you fix this problem?