Internal server error 500_____

sanjeev · 12 October 2020 05:22

Hi, i am able to install the theme. But as as I install demo data, I keep on getting this error message. Could youl please take a look for me. I have made a screen shot of my server environment.

Thanks.

Claire

sanjeev · 12 October 2020 05:22

Hello,

The Internal Server 500 are server related issues that breaks the One Click Demo Import. You can find the full details on this at the link below with cause / solutions:

github.com

awesomemotive/one-click-demo-import/blob/master/docs/import-problems.md

# Import Issues #

*Successfully importing data into WordPress is not something we can guaranty for all users. There are a lot of variables that come into play, over which we have no control. For example, one of the main issues are bad shared hosting servers. So this section of the docs is dedicated to help solve common issues with importing with our One Click Demo Import plugin.*

## Always check the log file ##

The log file should be available in the *wp-admin -> Media* section. Check for any useful information.

If you don't find the log file in the **Media** section, you can find them on your server. The log files used in the demo import will be saved to the default WordPress uploads directory. An example of that directory would be: `../wp-content/uploads/2016/07/`.

## General fall-back, if the plugin is not working ##

You should try to import the content manually, with the original [WordPress importer](https://wordpress.org/plugins/wordpress-importer/) plugin. If that does not work, then try the **gzip trick** described bellow:

### Gzip import trick ###

The "trick" is to gzip the XML import file and use it in the WordPress importer. You can gzip a file via the terminal, but you can also do it with an archiving software:

1. Download and Install 7zip (or any other software that can gzip a file).
2. Right click on your .XML file -> 7zip -> Add to Archive

This file has been truncated. show original

Please speak to your web host and point them to the link above. We do not handle the web host / server related issues but I am sure your web host will be able to sort this for you. If not, you may want to change your web server that supports latest versions of PHP and supports OCDI.

Thank you

sanjeev · 12 October 2020 05:22

Thank you! I updated to PHP version 7 and the problem is solved.