Hi there,
my home and product pages (both showing my products) are not working.
On the backend it seems as if WPBAkery Builder has stopped working. I have reinstalled the plugin but the problem is still there.
Please help
Ivan
Hi, have you tried deactivating all third party plugins except the ones that came bundled with Entrada? If not, first, please try the steps below:
Please check and ensure that you are using the latest version of the Entrada main theme. The current theme version is 3.3.7 If you are not using the latest version of the theme, you will need to update it to latest version as shown here: https://www.support.waituk.com/hc/en-us/articles/115001344369-How-to-Update-Theme-to-Latest-Version
Ensure that the Entrada prefixed plugins are of latest version 3.3.7
If they aren’t - please update and check if this resolves your query, otherwise please follow the steps below.
Deactivate all third party plugins other than the ones that came bundled with Entrada theme. The plugins bundled with theme are ( Contact Form 7, Customizer Import / Export, Entrada Post Type, Entrada VC Addons, Entrada WC Taxonomy, Slider Revolution, WooCommerce, WPBakery Page Builder) and only these plugins should be left active.
Please leave all of the steps above that you have followed exactly as is after you have followed those steps, i.e. leave the third party plugins deactivated and theme to latest versions etc…
And then along with your wp-admin and FTP access and I will look into it for you and let you know what may be causing this.
Thank you