Read before Submitting Ticket!

We aim to help everyone who has purchased our theme in timely manner - usually within 24 - 48 hours of receiving the request.

We do NOT provide general support via “Report a bug” link. We only look into theme bug or feature issues here. Hence, you must include your WP Dashboard access and provide as much detail as possible about the bug, when submitting a ticket. If we need the FTP access, we will let you know.

For general queries and help with features already available in the theme, please use our “Community” section and post your questions there. Please do not submit tickets for general questions, how to’s and feature requests. These will not be answered through “Report a bug” section!!!

Please only submit ticket if you are absolutely certain that there is a bug with the theme, and remember to include your WP Admin access details.

Please ensure that you have searched the online documentation and the articles to see if your query is already answered before submitting a ticket.
We will only answer to ticket queries relating to a bug or issues with specific feature that is already available in the demo version of our theme.
We absolutely do not do any type of theme customization for individual users, so please do not ask for any type of customizations of the theme, feature or plugin.
We do not support any third party plugin other than the ones integrated with the theme. And when we do support third party plugin, the support covers bugs related to functionality of the plugin, and NOT the design and layout issues. Please seek help from third party plugin author for integration and/or use freelancing services for customization.
We do not help with coding. If you are a programmer working on your clients project, we can provide you with a file name responsible for specific features, but we can not help with editing code.
If you have a feature in mind that would benefit everyone - we will welcome that idea and if possible, we will include it in next theme update. But you need to use “Feature Request” for that and not ticket.

For theme and plugin customization, we recommend WP Kraken as they have already customized our theme for multiple users.

If your request is related to an issue with feature or a theme bug, that you only see on your site and not on demo version of our theme, please include your URL and wp-admin access while creating ticket so that we can have a look and provide you with cause / solution to fix it. Until we receive these, your ticket will be kept on hold.

If you continue to violate any of the simple rules above, you are simply delaying response for everyone and making everyone wait longer. In such scenario, we will have no option but to limit/prohibit your access to our support desk.

Thank you for understanding.