Thanks again for checking.
One question, what you mean with “that demo” that I should try to import. Which demo I should try to import? Or you mean to try to import “theme unit test data” and I’ll get the same error?
many Thanks
This is the test data that wordpress provides to test themes, you can find the demo file and steps to test here: Theme Unit Test – Make WordPress Themes And yes, I meant you would get same error on any theme including the default 2021 wordpress theme Thx.
Ok thanks so What I need to do?
Open a ticket with my webhost and tell them that when I try to import any theme I get a 404 error, and that the theme creator already checked evrything?
Cheers
Daniele
Hello, you don’t need to tell about theme creator because this is happening on your wordpress with every theme, including the default wordpress twenty-twentyone theme. So its not the theme issue. Most likely .htaccess file or server settings, I wouldn’t know about that.
Other than that - yes, they should guide you and resolve that for you.
Yes I told them with every theme. They said they fix it now.
I did again and now I got this error straight after
Is it normal?
thanks again
I read here
but WC had been activated properly in advanced.
Thanks
Hello, glad to see that they resolved the import issue for you, as for the Warning, it is from WooCommerce which can be safely ignored if you have woocommerce activated and dashboard is not showing errors because action-group will be updated after you go to dashboard. Thx.
As for the images, why are they not showing? Noone has faced this issue. Can you please share your webhost company name, and the plan you are on? Additionally, go to the dashboard, and check weather the images for products are showing in media or not, and also that it is shwoing in your products. Let me know the details here so I can help further. Thx.
Hi and thanks again.
The strange thing is that the very first time I installed everything 2 weeks ago, images were there.
By the way, I think inside products there are nothing.
you can also log in with same credentials I gave you in private.
My host is hostpapa with VPS service.
Cheers
Hello, its clear that the hostpapa has multiple issues with demo imports, and just like “import failed” error that they were able to resolve via the host settings, this will be something they will need to address. For starters, have a look at their article here about image import issues on hostpapa and speak to them: https://hostpapasupport.com/fix-http-image-upload-error-wordpress/ Hope they are able to resolve this quickly for you, else I would recommend a better hosting provider where you don’t need them for simple things like installing and importing WP themes, demos and plugins. All the best.
Hi
this is the hosting reply. I feel a bit frustrated of this bouncing around.
I hope a solution will be found shortly.
Thanks again
We would like to note that some of your imagery are not appearing because they cannot be found in the ‘requested-by-your-theme’ locations, as seen in the below example.
→ Screenshot by Lightshot
→ https://divingtravelagency.com/wp-content/themes/entrada/vendors/jquery-ui/images/ui-icons_228ef1_256x240.pngThis has nothing to do with your Virtual Private Server and environment, bur pertains to the setup of your application and website. This should have been something your developer should have already spotted. These are the only imagery currently present there:
Furthermore, some of your banner and other imagery are listed as attachment ID’s, instead of being referenced from direct file pathing on the server.
→ Entrada Banner Image – divingtravelagency.com
→ Entrada Banner Image – divingtravelagency.comPlease ask them to review how they are implemented, where are they uploaded and how the theme is ‘requesting them’, so to resolve this issue.
In case you require any assistance, feel free to contact us at any time.
Regards,
Hello @phoenixdivers I have tested the theme on scores of webhosts, and every day, the theme is installed on different web hosts by users of the theme. Also, as you can see from the issue you had above, it was web hosts settings that was causing it, and them who resolved the issue.
If webhost cannot help you, and you are not willing to change the webhostsing company, I am afraid i won’t be able to support you further with this, as this appears from webhosts response that this will be going in circles wasting my time and your time. So, if you prefer that, I will refund your purchase, and you can purchase another theme and host on hostpapa.
All the best.
Thanks very much for your reply and you offer.
I was also thinking to change hosting but if I do now I’ll waist too much time.
What about using the envato installing service?
It’s 50 $. Do you think they will be able to solve the issue?
Because I really like your theme, it matches exactly my project.
Another answer from the webhosting, since they keep on trying to fix the problem:
Greetings,
It seems that some URLs were not fully matched and the images not fully uploaded. When checking on the Browser’s console, I see that, in the homepage, it tries to load some images from:
https://staging.waituk.local/entrada-modern/wp-content/uploads/sites/7/2016/04/des-06.jpg
(You can open your website and press F12. This will make the console show up).
However, this file does exists elsewhere:
https://divingtravelagency.com/wp-content/uploads/2016/04/des-06.jpg
Does your theme demo has some tool to change it’s URLs?
Let me know,
I also noticed though, that also the slide has a wrong link.
Maybe, the 2 issues are connected.
Thanks
Hi, the image that you notice is because its not imported in the first place, so its obviously going to show that. Here is the link from demo, which is what the demo import should import on your site: Italy – Entrada Modern
And as for installation, you can try that with Envato Studio, I do not provide that service, but as long as the hosting issues are not resolved, I can’t see how that will help. You may realize that on the same server/web host, anyone installing any theme and importing any demo will face that issue. Thx.
I tried to push the server hosting telling them I will change provider but this is their reply below.
I will try one more installation with them and I let you know if I’ll go for the refund.
Thanks again.
Hello,
Here is the code your website is generating, there is no image because there is no image source specified on the code:=====
div class=content-holder co...If the theme developer is claiming that this is a server issue, he has to tell us exactly what he thinks the problem is.
Either your theme data is not imported properly or it is broken. If you can provide me the full theme files, I can try to import them to a fresh Wordpress installation. Otherwise, this is a software issue and it is out of our support scope. We are here for any issues you may have with the server but there is no server error for us to fix. We do not provide support for third party software.
I tried again and now images are working correctly BUT this error
So I needed to delete it to make it work.
and still this when clicking on the slide show
and inside the products the gallery is still missing
Hello, I tried logging in to your site with wp details you had sent me in PM so that I could check this, but that is already changed.
As you can see from the menu, it shows that the “shop” page is invalid. Which means, when the demo is created, it imports one shop page, and when woocommerce is installed and activated, that plugin creates a shop page as well. So, you will just delete this page, and readd the shop page that you have in your pages.
As for the slide show - clicking that link takes you to:
https://divingtravelagency.com/entrada-modern/destination/europe/italy/
However, the actual link in your case should be:
https://divingtravelagency.com/destination/europe/italy/
So you will need to change those links to actual links of your site.
Also, did you import the taxonomy and gallery data as shown in the documentation?
Hi
-
yes I had deleted that shop tab from the menu straight away.
Should I instead delete the page itself? -
why the link is incorrect? I imported the demo, I’d like to see it like that as it’s merchandised
Homepage – V2 – Entrada Modern
and then after, make my changes.
By the way I dont think it’s a big issue. Where can I change those links? -
Yes i imported taxonomy and gallery but as you can see, for the products, in the itinerary and gallery, the images are not shown.
Thanks again