Site looks different since theme update

[australianwildlife]

Hello Entrada support people,

I recently updated the Entrada theme to the latest version of Entrada v 4.3.7 following the ‘manual’ update instructions from your site (link below)

How to Update Theme to Latest Version

Current Version: 4.3.7 You can update it automatically via Envato WordPress Toolkit, or, here are the details for manual upload: Precaution before Update Please backup your WP install and Database before proceeding. You will not lose your data, however, you may need to add some widgets again because this is fully updated in new version. Go to Appearance >> Customize >> Import / Export and export your customizer settings as a customizer.dat file and save locally. Go to Appearance >> …

I have two versions of the site:

• One is the older theme v 3.7.9 (WP v 5.5.3) – this is the live site and is displaying correctly

Xplore Eyre — Wilderness & Wildlife Journeys to South Australia &...

• and the updated version 4.3.7 (WP v 5.6.2) on a sub-domain staging site
https://xe.braveagency.com.au/

(this sub-domain has been password protected to stop search engines from indexing it, not for security reasons)
Username: braveagency
PW: Br@v3@g3nT!

Since the update to v 4.3.7, on my staging site, a lot of the custom formatting has been lost.

• The main menu and logo displays incorrectly – now with a border showing around site logo and the main menu.
• most of the custom fonts are not loading properly.
• The footer images/links are loading as the wrong sizes.

I noticed 4 errors in the browser web inspector – here are 2 of errors that looked most important:

Failed to load resource: the server responded with a status of 404 ()
https://xe.braveagency.com.au/wp-content/themes/entrada/admin/demo_import/modern/modern.css?ver=5.6.1

Failed to load resource: the server responded with a status of 404 ()
https://xe.braveagency.com.au/wp-content/themes/entrada/vendors/rateYo/min/jquery.rateyo.min.js.map

I have deactivated most of the plug-ins – except for the Entrada essential ones and I have cleared the caches, but the site still looks incorrect.

Hope you can help me with this issue.

Kind regards,
Mark Cornelius – on behalf of my client, Xplore Eyre – Australian Wildlife Adventures.

[waituk]

Hello Mark,

Since the update to v 4.3.7, on my staging site, a lot of the custom formatting has been lost.

You can only lose it if the custom formatting was done in the main theme instead of the child theme. Also, you should continue to use the old child theme, and not update the child theme. If you have any customization / formatting in your main theme, you will need to move them from old to new theme and ensure all future changes are made in child theme.

• The main menu and logo displays incorrectly – now with a border showing around site logo and the main menu.

Again, I checked this for you and you have the custom css in your live site, which is missing in your new site on subdomain. As you can see from the inspector tool, on logo class, there is border: none in live site, which when inspected on subdomain site, is missing:

So, you need to ensure that you have no custom changes in your main theme.

Then follow the steps below:

1. Go to your child theme in the subdomain site and check the style.css of it. And then ensure that its exact same as the new live site.

2. Go to live site, and then appearance >> customize >> import/export and export customizer.dat from your LUVE site and save it locally as a .dat file.

3. Now go to your subdomain sites appearance >> customize >> import/export and import the customizer.dat file you saved in step 2.

Once you have done that part, please check your site and let me know if you have made any progress or not with those steps, and I will look further into it for you.

[australianwildlife]

Hi Waituk,

I’ve taken over maintaining this website from the original designer and now have the tricky task of finding the custom css code sprinkled throughout the original website.

I’m close to getting the ‘staging’ updated site looking like the original.

Many thanks for your support,
Mark

[waituk]

Hi, I understand it can be frustrating if they have put codes in multiple places without any documentation or structure. Unfortunately, it will be a manual process to remove and replace them properly, and anyone inheriting such code base, well… has our sympathy. Feel free to ask if you are stuck at any point and will be happy to guide if I can.